Contact us

Hillsound strives to provide the best customer service possible. Please contact us with your questions or comments by phone at 855-554-4983 (toll-free) between the hours of 9am- 5pm PST ( Monday- Friday) or via email at


Please note that the warranty period for crampons is 2 years from the date of purchase and limited lifetime for gaiters. To receive the quickest service, warranty items should be returned to the retailer where the item was purchased and a return or replacement will be issued according to the individual store’s policy. This is applicable to online purchases also.

If you experience trouble obtaining a refund or replacement from the place of purchase and the warranty period has not expired, please contact us directly. Email and include the name of the product, the size of the product, your shipping address and attach an image of the defective product. Please also indicate the month and year of purchase and the store from which you bought our products. This will allow us to provide the most efficient service that we can.

Phone:     604-876-2535 (9am- 5pm PST, Monday- Friday)
Toll-Free Phone:     855-554-4983 (9am- 5pm PST, Monday- Friday)
Fax:    604-876-2530

Hillsound Equipment Inc.
Suite 221, 2323 Quebec Street
Vancouver BC. V5T 4S7