Frequently Asked Questions
I’d like to buy a Hillsound product, but my local retailer doesn’t stock it. What should I do?
Our best advice is to ask your favourite local retailer to stock our products. Sometimes these retailers may agree to make a special order for you, but this is entirely at their discretion. You can also try some of our online retailers. Check out our Store Locator page for a list of retailers.
Where can I buy a pair of Hillsound micro crampons or gaiters?
Check out our Store Locator page for a list of retailers near you.
What should i do if my Hillsound crampon breaks?
While we strive to make the best quality products, occasionally our products break or are defective. All of our traction devices and crampons are guaranteed for two years against poor workmanship and defective materials, excluding wear and tear. Please see here for our full warranty. If you feel your Hillsound product did not meet your expectations please bring the defective or broken product and your receipt to the store where you purchased them and they will refund the item, give you a store credit or give you a replacement. If you purchased the product online, please contact that company’s Returns Department.
What size Hillsound product should I wear?
It is important to note that there is no substitute for going to your local store and trying on a pair of Hillsound micro crampons or gaiters with the boots or shoes that you plan to use on the trails. Our Sizing Charts, available here, should only be used as a guide.
What is the difference between the Gaiters?
The Hillsound Armadillo, Super Armadillo and Super Armadillo Nano Gaiters are the only gaiters on the market that have a full stretch upper. The Armadillo Gaiter is a more affordable gaiter with Flexia 2.0 fabric on the upper and Cordura 1000 on the lower.
The Super Armadillo gaiter is the next in line with our proprietary Flexia 2.0 fabric on the upper and SuperFabric on the lower. The Super Armadillo Nano gaiter is our top of the line gaiter. It is made with a Schoeller C_change waterproof membrane and NanoSphere finish to prevent dirt build-up. The lower is made of SuperFabric, which deflects cuts and tears from sharp crampon spikes and debris. For more information on our gaiters, please see our Product page.
If your question is not answered here, please send us an email via our Contact Us page. We will respond shortly to your enquiry.