Warranty

Hillsound strives to provide the best customer service possible. Please contact us with your questions or comments by phone at 855-554-4983 (toll-free) between the hours of 9am- 5pm PST ( Monday- Friday) or via email at service@hillsound.ca.

Warranty Procedure

Please note that the warranty period for crampons is 2 years from the date of purchase and limited lifetime for gaiters. To receive the quickest service, warranty items should be returned to the retailer where the item was purchased and a return or replacement will be issued according to the individual store’s policy. This is applicable to online purchases also.

If you experience trouble obtaining a refund or replacement from the place of purchase and the warranty period has not expired, please contact us directly. Email service@hillsound.ca and include the name of the product, the size of the product, your shipping address and attach an image of the defective product. Please also indicate the month and year of purchase and the store from which you bought our products. This will allow us to provide the most efficient service that we can.

Phone: 604-876-2535 (9am- 5pm PST, Monday- Friday)
Toll-Free Phone: 855-554-4983 (9am- 5pm PST, Monday- Friday)
Fax: 604-876-2530
Email: service@hillsound.ca

 

 

Product Warranty- Gaiters

SAFETY WARNING: Hillsound Equipment Inc.’s products do not eliminate the risks associated with snowy and icy conditions. When wearing Hillsound products, always use caution, extreme care and common sense. Failure to do so could result in injury or death. The user alone is responsible for determining whether his/her experience, combined with the equipment, terrain and weather, present a risk. The user alone assumes responsibility for the safe and proper use of this product and any risk associated with its use. Activities involving the use of this equipment are inherently dangerous. Hillsound is not responsible or liable for any loss, damages, injury or death caused by the use of this or any other Hillsound products.

LIMITED WARRANTY: Hillsound gaiters have a limited lifetime warranty against damage due to poor workmanship and/or defective materials excluding normal wear and tear, alterations and modifications, damage by mechanical force, improper storage and maintenance and uses for which this product is not designed. In the event that the Hillsound product does not perform as listed, the user shall notify Hillsound of any such defect within 90 calendar days from the date when the defect was observed. The user’s sole and exclusive remedy shall be limited to the correction of the defect by adjustment, repair, replacement or refund, which shall be at Hillsound’s election.

EXCEPT AS PROVIDED HEREIN, HILLSOUND EXPRESSLY EXCLUDES ALL WARRANTIES, CONDITIONS, TERMS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, CONDITIONS OR TERMS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

DISPUTE RESOLUTION: This Agreement and any disputes or claims arising out of or in connection with its subject matter shall be governed by and construed and enforced in accordance with the laws of the Province of British Columbia, Canada, without regard to any conflict of law provisions, and shall be binding upon the parties hereto in Canada and worldwide. The parties consent and submit to the exclusive jurisdiction of the courts within the Province of British Columbia to adjudicate any dispute arising out of this Agreement. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement.

 

Product Warranty- Crampons

SAFETY WARNING: Hillsound Equipment Inc.’s crampons and traction devices are designed to provide improved traction in snow and ice conditions. This traction device is not suitable for technical ice climbing, steep terrain or mountaineering. Hillsound products do not eliminate the risks associated with snowy and icy conditions and cannot prevent all slips and falls. When wearing Hillsound products, always use caution, extreme care and common sense. Failure to do so could result in injury or death. The user alone is responsible for determining whether his/her experience, combined with the equipment, terrain and weather, present a risk. The user alone assumes responsibility for the safe and proper use of this product and any risk associated with its use. Activities involving the use of this equipment are inherently dangerous. Hillsound is not responsible or liable for any loss, damages, injury or death caused by the use of this or any other Hillsound products.

LIMITED WARRANTY: Hillsound crampons have a 2-year warranty against damage due to poor workmanship and/or defective materials excluding normal wear and tear, oxidation, alterations and modifications, damage by mechanical force, improper storage and maintenance and uses for which this product is not designed. In the event that the Hillsound product does not perform as listed, the user shall notify Hillsound of any such defect within 90 calendar days from the date when the defect was observed. The user’s sole and exclusive remedy shall be limited to the correction of the defect by adjustment, repair, replacement or refund, which shall be at Hillsound’s election.

EXCEPT AS PROVIDED HEREIN, HILLSOUND EXPRESSLY EXCLUDES ALL WARRANTIES, CONDITIONS, TERMS, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, CONDITIONS OR TERMS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

DISPUTE RESOLUTION: This Agreement and any disputes or claims arising out of or in connection with its subject matter shall be governed by and construed and enforced in accordance with the laws of the Province of British Columbia, Canada, without regard to any conflict of law provisions, and shall be binding upon the parties hereto in Canada and worldwide. The parties consent and submit to the exclusive jurisdiction of the courts within the Province of British Columbia to adjudicate any dispute arising out of this Agreement. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application to this Agreement.