product information

Visit the specific product pages to access the size chart. Click the button that says Size Guide on the top right of the page.

Yes, we do. Please see the product/category specific ones here;

PackStack Collection

The BTR Stool

Crampons

Gaiters

orders

Please check out our authorized local retailers and online dealers.

Find your local authorized local retailers.

Find your online dealers.

Out of stock? No worries, be the first to know when the item you are after becomes available. On the relevant product page, select “notify me when the product is available” and enter your email address. Alternatively, send us an email to service@hillsound.ca and we can help you out.

Great! Our team is working hard to fulfill your order. You will receive a follow-up email including your tracking information once your order has left our warehouse. You can use this tracking information to receive updates and the most accurate delivery estimates directly from the appointed carrier. 

No sweat, our team is happy to help. Please call 1-855-554-4983 or send us an email to service@hillsound.ca with your order number and requested error correction as soon as possible. Although we try our best to catch any requested modifications before the order ships, please note that this is not always possible. We thank you in advance for your understanding.

Purchased the wrong product or simply changed your mind? No problem! Please call 1-855-554-4983 or send us an email to service@hillsound.ca outlining the reason for the order cancellation. Our team will be happy to assist you and we will do our best to catch your order before our ships. If your order has already been shipped, unfortunately, we will not be able to cancel your order. In that case, please refer to our return policy.

Shipping

All Canadian orders are shipped from Cowansville, Quebec. All US orders are shipped from Champlain, New York.

You will receive a follow-up email including your tracking information once your order has left our warehouse. You can use this tracking information to receive updates and the most accurate delivery estimates directly from the appointed carrier. 

Unfortunately, no. We do not keep any stock at our head office. All Canadian orders will be shipped from Cowansville, Quebec.

Orders are typically shipped within 1-3 business days. For more information please see our Shipping & Return Policy.

We use several different freight carriers. For more information please see our Shipping & Return Policy.

All online orders under $49.00 are subject to a flat $12.00 standard shipping fee. For more information please see our Shipping & Return Policy.

Yes! We are happy to accommodate expedited shipping at your cost, please select ‘Expedited Shipping’ during checkout.

Yes - we offer standard shipping to P.O. Boxes. Please note that expedited shipping is not available when shipping to a P.O. Box. 

Delivery policies vary by carrier. To confirm the relevant policy, please visit the website of the carrier that is specified with your tracking information. Most carriers will attempt delivery on the estimated date of arrival. If you are not home, the carrier will typically do one of the following: leave your package in a spot deemed safe, attempt a second delivery at a later date, or leave a note specifying a post office where they have left your package for pick-up. If you have any questions or need further assistance, please email us atservice@hillsoud.ca

This is not a common situation. Please contact the carrier directly to request more information based on the tracking number provided for your order. If you need further assistance, please email us at service@hillsound.ca

Unfortunately, no. We currently only ship within Canada and the United States. If you have any further questions, please email us at service@hillsound.ca

Warranties & Returns

We are sorry to hear this. We take quality matters very seriously and are here to assist you. If you received a defective product, please email photos of the defect and proof-of-purchase to service@hillsound.ca. If a manufacturing defect becomes apparent upon use and your item is still within the warranty period, please complete our warranty request form. To read our warranty policy, click here.

In many cases, yes! We will do our best to get you back on the trails. Please emailservice@hillsound.cawith a brief description and photos of your damaged Hillsound product. Due to limited resources, please note that repair is not always possible. To learn more about our repair services,click here.

Crampons: Limited 2-Year Warranty

BTR Stool: Limited 2-Year Warranty

Gaiters: Limited Lifetime Warranty

PackStack & PackStack PRO: Limited Lifetime Warranty

Please note that our warranty policy covers manufacturing defects. If you need any clarification on whether your item is covered under warranty, please email service@hillsound.ca with photos of the damage.

Not the right fit? No problem, we are happy to help. Please make sure you have your order number handy and that the product is still in its original packaging. Then, simply email us within 30 days (60 days during holidays) of purchase (start date: when your order was delivered) toservice@hillsound.ca and our team will assist you from there. 

We will process your refund as soon as our warehouse has received and inspected your return. Once approved, it may take 5-10 business days for the funds to show on your account (original payment method) depending on your service provider.

Although we strive to reply to all emails within two business days, our response time may be delayed during high-volume seasons. Please allow up to one week to receive a reply to your email. We thank you for your cooperation and patience in advance. 

Counterfeit products

Pay attention to retail stores, online stores, and Amazon sellers who offer our products on sale or at deep discounts. If you come across a Hillsound product at a price that seems too good to be true then it probably is and is a signal that it might be a matter of a counterfeit product. Solely purchase Hillsound products from authorized retailers, see here.