Product Care

Product Care

PackStack™ | Crampons | Gaiters | BTR Stool

PackStack™ & PackStack™ PRO: Care Guide

PackStack™ & PackStack™ PRO are made to last for a long time. They are designed and built with carefully chosen materials and components but we also need your help caring for them. Different recommendations apply depending on how dirty your PackStack™ & PackStack™ PRO are.

There are a few “do not” you should be aware of; 

Do not dry clean

Do not iron

Do not machine dry

Just dusty no real dirt

1. Unzip your PackStack™ / PackStack™ PRO

2. Rinse them off with cold water

3. Let them hang-dry (do not machine dry) with the zipper open

4. When your PackStack™ is dry, you can then fold and put back into the integrated pocket. For PackStack™ PRO, fold and put back into the external pocket

Dirt on inside / outside

1. Unzip your PackStack™ / PackStack™ PRO 

2. Use a cold water machine wash or cold water hand-wash (if you use a detergent and plan on travelling in bear country, we recommend you use an eco-friendly liquid fragrance-free detergent)

3. Let them hang-dry (do not machine dry) with the zipper open

4. When your PackStack™ is dry, you can then fold and put back into the integrated pocket. For PackStack™ PRO, fold and put back into the external pocket


Crampons: Care Guide

Our crampons are made to last for a long time. They are designed and built with high quality materials and components but we also need your help with caring for them. No matter if you limit your crampon/spike use to the winter season or if you also use them in muddy terrain it is important to take good care of them.

We are using two different types of steel for our crampons: stainless steel and carbon steel (see list below divided by model). Stainless steel is known for its high resistance to staining caused by corrosion. Carbon steel is known for being stronger, harder and lighter than stainless steel, however the material is capable of rusting if left in a moist environment for a longer time.  

Stainless steel is used in the following crampon / spike models:

• FreeSteps6
• FlexSteps
• Trail Crampon Ultra

Carbon steel is used in the following crampon / spike models:

• Trail Crampon
• Trail Crampon PRO
• Cypress6

Recommended care for stainless steel spikes:

1. Always remove your crampons from your shoes/boots after using them

2. Rinse your crampons (whole piece) in cool freshwater (make sure to get any salt away from the rubber and steel surfaces)

3. Place a towel or a piece of paper on a flat surface (room temperature). Lay out or hang your crampons to dry completely

4. Once dry, inspect your crampons / spikes and if all good, fold them with the spikes facing inwards and store in your Spikeeper or other breathable crampon bag.

5. Store your Spikeeper or other breathable crampon bag in a cool and dry place

Shorter spikes, like the ones used on FreeSteps6, FlexSteps and Trail Crampon Ultra tend to not need to be sharpened. If the spikes at the heel area of the Trail Crampon Ultra need to be sharpened after hitting some rocks, you can sharpen them with a flat file (only file in one direction, not back and forth). It is Important to avoid sharpening them to a fine point or over file the spikesas it can cause them to break. 

Recommended care for carbon steel spikes:

Carbon steel is a very strong, hardand lightweight material (compared to stainless steel), but it can get surface rust if left in a moist environment. Surface rust is not as bad as it looks, and there are steps you can take to manage this to continue using your carbon steel crampons for a long time.

1. Always remove your crampons from your shoes/boots after using them

2. Rinse your crampons (whole piece) in cool freshwater (make sure to ge any salt away from the rubber and steel surfaces)

3. Place a towel or a piece of paper on a flat surface (room temperature). Lay out or hang your crampons to dry completely

4. Once dry, inspect your crampons. If you notice surface rust on the carbon steel, use a WD-40 (loosen the bonds between the surface rust and carbon steel surface) and a cloth to wipe off the surface rust. Careful to avoid getting WD-40 on the rubber or strap portion of the crampon. Once no more rust comes off (check your cloth) you can stop

5. If there is still discoloring left, you can move into using a fine scotch brite. Rub it on the surface and most of it should come off.

6. Once you are done, make sure they are dry. Fold them with spikes facing inwards and store in your Spikeeper or other breathable crampon bag. Store your Spikeeper or other crampon bag in a cool and dry place

As you know the Trail Crampon, Trail Crampon PRO and Cypress6 are equipped with slightly longer spikes than our other models and use carbon steel. Carbon steel is a very strong material and tend to not need to be sharpened. Iffor some reason, you need to sharpen your spikes, you can do so with a flat file (only file in one direction, not back and forth). It is Important to avoid sharpening them to a fine point or over file the spikesas it can cause them to break. 


Gaiters: Care Guide

All of our gaiters are waterproof, breathable and crafted to keep snow, mud and water out of your shoes and lower legs. They are made to last for a long time, but need your care between outings to keep their peak performance. 

After using your gaiters in snowy, muddy or rainy conditions, lay them flat or hang them to let them dry. Once dry, take them outside and give them a shake to let potential dirt come off. If you rather rinse them off in freshwater and let them hang-dry or dry on a flat surface you can do so too. 

How often you would need to properly wash them with a cleaning treatment like Nikwax all depends on how heavy and how often you use your gaiters. Our gaiters are equipped with a Durable Water Repellency (DWR) finish on the outer fabric of your gaiters and depending on how you use them and how often you use them this might wear off over time. But this shouldn't be an issue if you take proper care of them.

This is how we recommend you to wash your gaiters if they are considerably dirty:

1. Put them in a laundry bag to avoid any parts potentially getting stuck in your washing machine

2. Use a Nikwax Tech Wash and wash your gaiters in low water temperature. This Nikwax Tech Wash is specifically created to clean waterproof breathable fabrics and revitalise existing Durable Water Repellency (DWR). Read Nikwax's instructions carefully before use

3. If you at some point need to re-waterproof your gaiters, Nikwax has a solution called TX.Direct Wash-In that can be used on our gaiters.

Grangers is another option to Nikwax.

4. Once the washing cycle has finished, hang-dry or put your gaiters flat to dry

5. Once dry, store your gaiters with zippers and velcro closed.

We recommend you to avoid making any alterations to your gaiters. If you experience punctures or tears in the fabric, we recommend you to use a repair kit (fabric patches) from GORE -TEX. No sewing needed, just use pressure to apply the patch. There are several dealers online selling these repair kits and they are also widely available in sports and outdoor shops too. If you have any questions around a warranty or repair, please contact service@hillsound.ca


BTR Stool: Care Guide

You know it, the BTR Stool is always Better Than a Rock - it's made for the outdoors and can be your everywhere stool if you want as it's highly packable and ultralight. The BTR Stool's structure is made of high quality aluminum alloy 7001 and the seat is a 100% nylon mesh - it is made to last for a long time but we need your help to take good care of it in between outings. This is how we recommend you to take care of your BTR Stool.

Cleaning the seat

If the seat needs a clean after coming in contact with a dirty surface, if something leaked onto it or it has been exposed to for example dust, this is how you do it.

Light dirt:

1. Assemble your BTR Stool. Keep the seat attached

2. Use a damp cloth to wipe off the seat surface

3. Let the stool stand upright to allow for the seat to fully dry. Keep out from direct sunlight

4. Store your BTR Stool in a dry, shaded environment when not in use

Heavy dirt

1. Detach the seat

2. Hand wash in cold water. Make sure to fill up a tub / basin with water and add a light liquid detergent or soap, make sure it is well-mixed with water before adding your seat to it (this is to avoid residue getting stuck in the mesh.) Never machine wash the seat. Do not use fabric softeners or bleach products. Do not machine dry

3. Wipe the seat off on both sides with a dry cloth or paper towel, and put flat or hang it to fully dry. Keep out from direct sunlight4. Attach the seat to the frame again. Store your BTR Stool in a dry, shaded environment when not in use

Cleaning the frame

Where possible, keep the centrepiece clear of snow, ice, water, sand and grit in order to enhance the longevity of the BTR Stool. Being proactive around this is the best thing you can do. However, if there is still dust and other dirt building up on the frame that you want to clean, this is how we recommend you to do so: 

1. Assemble your BTR Stool. Keep the seat attached

2. Use a damp cloth to wipe off the legs, centrepiece and feet. There is no need to use detergent, sprays or soap. Do not use a high pressure hose. Do not submerge the frame in water

3. Let the stool stand upright to allow for the frame to fully dry. Keep out from direct sunlight4. Store your BTR Stool in a dry, shaded environment when not in use

General care and maintenance

• Keep a good habit of always checking your gear after outings. If there is any debris stuck on the legs or centerpiece - make sure to follow the advice above before storing it

• Use care when extending the legs of the stool. Excessive force can pull the legs out of place and may damage the chair

• The BTR Stool is only intended to be used on a flat surface. Only when the weight is evenly distributed across all three legs can the load capacity be guaranteed. Using this product on an uneven surface or while leaning on one side should be done so at risk of the user. Avoid slippery surfaces

• Do not, stand on the seat, throw or drop this product, expose the fabric to fire and hot surfaces, or have more than one person using the stool at the same time


Customer Support

For question regarding product care. Please reach out to our customer support team and they will help you out.